Licenses, renewals and refunds

Site limits, renewals, upgrades, cancelling, refunds and what happens when a license ends.

Site limits

PlanLive sitesPrice
Starter1$49 a year
Pro5$99 a year
Agency25$199 a year

Local and staging copies do not count. To free a site, disconnect it in the License tab of the SubtleForms settings on that site.

Your account

Log in to your account to see each license with its key, status, renewal date and connected sites. From there you can copy the key, download Pro, update your card, upgrade or cancel automatic renewal.

Free trial

Every paid plan starts with 7 days free. A card is required, and we email you a 6-digit code to confirm your address. Cancel before the trial ends and you are not charged.

Renewals

Plans renew yearly at the plan price. We email you before each renewal. Cancel automatic renewal at any time, and the license stays active until the end of the year you paid for.

Upgrades

Upgrade from your account at any time. You pay only the difference for the rest of your billing year, and your key and renewal date stay the same.

Refunds

Every payment has a 14-day money-back guarantee. See the refund policy.

Tax and invoices

Our reseller Paddle is the merchant of record. It adds sales tax or VAT where it applies and sends your receipt. You can add a tax number at checkout.

When a license ends

Published forms, entries, emails, Pro fields on existing forms and card payments keep working. Updates, support, adding new Pro fields and templates, email marketing, CRM and Zapier connections, PDFs and white label pause until you renew. A notice in WordPress links to Renew and Reconnect.

Something unclear or out of date on this page? Tell us and we will fix it.